Job Overview
Intrepid Travel is hiring a Systems Support Engineer for its 24×7 IT Systems Support team in Colombo, Sri Lanka. This is a full-time permanent position working on a rotating shift roster. Intrepid is a certified B Corp that has been creating and leading travel experiences for more than 35 years, with trips in over 100 countries.
Position Details
- Job Title: Systems Support Engineer
- Employment Type: Permanent, Full Time
- Location: Colombo, Sri Lanka
- Work Pattern: Rotating shift roster (24×7 IT Systems Support team)
Organization Overview
Intrepid Travel is a certified B Corp offering small-group travel experiences in over 100 countries. Its global team is made up of 58 nationalities across 46 countries.
Qualifications & Experience
- A degree in IT, Computer Science, Systems Engineering or equivalent qualifications
- 3+ years’ experience in enterprise IT support, including experience in a service desk or IT support role managing incidents, service requests and escalations
- Practical experience supporting and administering Microsoft 365, Microsoft Intune and Jamf
- Experience with system administration, application installation, patch management, log analysis and technical troubleshooting
- A good understanding of ITIL practices, including incident, problem, change and service request management
Key Responsibilities
- Provide Level 2 technical support, taking ownership of incidents and service requests for global users
- Investigate and resolve technical issues across the enterprise technology environment
- Manage escalations, monitor system alerts, and ensure issues are progressed through to resolution in line with service expectations
- Work closely with TechOps and other technology teams, sharing knowledge and, when required, acting as shift lead to support Level 1 Engineers, coordinate priorities and ensure effective ticket management and shift handovers
Required Skills
- Strong analytical, documentation, communication and customer service skills
- Ability to work collaboratively across global teams
- Problem-solving and troubleshooting ability
Salary & Benefits
- Flexible work options such as work from home and work from anywhere 4 weeks a year
- Intrepid trip with a FREE trip every year, plus an extra week of leave to enjoy it
- E-learning and professional development, with diverse global career opportunities
- Access to an Employee Assistance Program, a 24/7 service that offers counselling
- Support causes important to you with up to 20 hours of volunteer leave every year
The advertisement does not list the salary.
How to Apply
Apply online through the application link provided with this vacancy.
Important Notes
- Closing date: 9 November 2026