Reservations Executive – Uga Resorts
Job Overview
Uga Resorts is hiring a Reservations Executive to join its Reservations Team at the Uga Resorts Head Office in Sri Lanka. This opportunity is ideal for hospitality professionals with experience in hotel reservations, booking management, guest relations, and customer service.
The successful candidate will manage guest booking inquiries, coordinate reservations, identify opportunities to increase bookings, and ensure a seamless reservation experience from the initial inquiry through arrival. Strong communication skills, attention to detail, and a commitment to service excellence are essential for this role.
Position Details
Job Title: Reservations Executive
Company: Uga Resorts
Job Category: Hotel & Tourism, Customer Service & BPO, Private Jobs
Job Location: Sri Lanka
Work Location: Uga Resorts Head Office
Employment Type: Full-Time
Industry: Hospitality, Hotel Reservations, Tourism, and Guest Services
Organization Overview
Uga Resorts is a Sri Lankan luxury hospitality brand offering distinctive resort and villa experiences across the country. Its portfolio includes Uga Ulagalla in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala, Uga Ghiri in Ella, and other luxury villas and properties.
The company focuses on personalized hospitality, exceptional guest experiences, and service excellence inspired by Sri Lanka’s natural beauty and cultural heritage. The Reservations Team plays an important role in managing guest bookings, coordinating with resort properties, and supporting the company’s occupancy and revenue objectives.
Qualifications & Experience
- A minimum of 2–3 years of progressive experience in hotel reservations or a similar role, preferably in a luxury hotel or resort environment.
- A bachelor’s degree or diploma in Hospitality Management, Hotel Management, Tourism, or an equivalent qualification will be an added advantage.
- Practical knowledge of reservation management, booking confirmations, and guest inquiry handling.
- Experience coordinating with hotel properties, travel partners, and reservation teams.
- Ability to maintain accurate reservation records and manage booking requests efficiently.
- A customer-focused and revenue-oriented mindset with the ability to identify booking opportunities.
- Strong written and spoken English communication skills.
- Experience dealing with international guests and travel partners will be an advantage.
Key Responsibilities
- Manage guest reservation inquiries and booking requests professionally and efficiently.
- Maintain accurate booking details, guest information, reservation dates, and room requirements.
- Coordinate with resort properties and relevant departments to ensure smooth booking operations.
- Communicate with guests regarding availability, rates, reservations, and booking confirmations.
- Identify opportunities to maximize bookings, support occupancy targets, and contribute to revenue growth.
- Maintain updated reservation records and ensure timely processing of booking information.
- Build positive relationships with guests, travel agents, and other business partners.
- Coordinate special requests and communicate guest preferences to the relevant teams.
- Resolve reservation-related concerns promptly and professionally.
- Contribute to improved reservation procedures and service standards.
- Collaborate with the Reservations Team to provide a seamless guest experience from inquiry to arrival.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong customer service and guest relationship management skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple reservations and meet deadlines.
- Strong teamwork and coordination abilities.
- Professional communication skills when dealing with international guests and travel partners.
- Commercial awareness and the ability to identify booking opportunities.
- Problem-solving skills and the ability to handle guest inquiries effectively.
- Accuracy in maintaining reservation records and booking information.
- Ability to work efficiently in a fast-paced hospitality environment.
- Commitment to guest satisfaction and luxury hospitality standards.
Salary & Benefits
- Competitive remuneration package based on qualifications and experience.
- Opportunity to work with a recognized Sri Lankan luxury hospitality brand.
- Supportive and professional working environment.
- Career development opportunities in hospitality, reservations, and tourism.
- Exposure to luxury resort operations and international guest services.
- Opportunity to contribute to booking performance, revenue growth, and guest satisfaction.
Specific salary details and additional benefits will be communicated by the employer during the recruitment process.
How to Apply
Interested and qualified candidates are invited to submit their updated CV to the Uga Resorts recruitment team.
Email: careers@ugaresorts.com
Email Subject: Reservations Executive
Applicants must mention “Reservations Executive” in the subject line of their email.
Please highlight your relevant hotel reservations experience, hospitality qualifications, communication skills, booking management experience, and achievements in guest service in your CV.
Important Notes
- The position is based at the Uga Resorts Head Office in Sri Lanka. The specific district is not stated in the advertisement.
- Candidates should have 2–3 years of relevant experience in hotel reservations or a similar role.
- A degree or diploma in Hospitality Management or an equivalent qualification will be an added advantage.
- Strong English communication skills and the ability to work with international guests and travel partners are important.
- Accuracy, customer service, and effective reservation management are essential for this position.
- Shortlisted candidates may be contacted by the Talent Acquisition Team to arrange an introductory call.
- Applicants should ensure their CV clearly demonstrates their relevant experience and qualifications.