Job Overview
Union Bank of Colombo PLC is hiring a Senior / Executive Officer – Virtual Relationship Manager for its Elite Hotline. The role is the primary virtual point of contact for assigned Elite clients, building and maintaining strong relationships through regular engagement and follow-ups, and delivering exceptional banking experiences.
Position Details
- Job Title: Virtual Relationship Manager – Elite Hotline (Senior / Executive Officer)
- Employer: Union Bank of Colombo PLC
- Working Location: Colombo 3
- Employment Type: Full Time (shift basis, if required)
Organization Overview
Union Bank of Colombo PLC is a licensed commercial bank supervised by the Central Bank of Sri Lanka. The advertisement describes the Elite Hotline as a “Relationship Expertise” service for valued Elite customers and states that the bank is an equal opportunity employer.
Qualifications & Experience
- Minimum 5 years of experience in the Banking / Finance industry with related experience
- Should possess at least one of the following: Intermediate in Applied Banking & Finance (IABF) or Certificate in Banking and Finance (CBF) awarded by IBSL; or a degree or equivalent professional qualification
Key Responsibilities
- Serve as the primary virtual point of contact for assigned Elite clients
- Build and maintain strong relationships through regular engagement and follow-ups
- Understand customer needs, preferences and banking requirements
- Ensure a personalized and premium service experience
- Provide information on banking products, services and account-related matters
- Handle service requests promptly and accurately
- Monitor open requests until completion and keep customers informed of progress
- Act as the liaison between clients and assigned Relationship Managers
- Coordinate appointment scheduling, callbacks and customer meetings
- Escalate investment, lending, wealth management and complex banking requests to the relevant RM
- Proactively identify opportunities to enhance customer satisfaction
- Manage customer complaints and service recovery activities
- Ensure adherence to agreed service turnaround times
- Conduct regular customer engagement and courtesy calls
- Assist customers with UBGo services
- Encourage adoption of self-service and digital solutions
Required Skills
- Knowledge of MS Office package, including advanced Excel
- Ability to multi-task and work in a challenging environment
- A team player with good interpersonal and organizational skills
- Excellent communication and stakeholder management skills
- Ability to manage multiple assignments independently and meet deadlines
- Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint
- Willingness to work on shift basis (if required)
Salary & Benefits
The advertisement does not list salary or benefit details.
How to Apply
Interested candidates who meet the above requirements are invited to submit their CVs through the Union Bank Job Portal (use the Apply button on this page) on or before 9 November 2026, with the names of two non-related referees, quoting “Virtual Relationship Manager Elite Hotline” in the subject line.
Important Notes
- Closing date: 9 November 2026
- All applications will be treated with strict confidence; only shortlisted candidates will be contacted
- Include two non-related referees