Job Overview
Master Consol Line is hiring a proactive, customer-focused Key Accounts Executive (Customer Service Executive, Import & Export) in Colombo. The role handles customer inquiries, prepares competitive freight quotations, converts inquiries into bookings and manages customer accounts throughout the shipment process.
Position Details
- Job Title: Key Accounts Executive
- Employer: Master Consol Line
- Department: Customer Service, Import & Export
- Working Location: Colombo 3
- Employment Type: Full Time
Organization Overview
Master Consol Line is a Colombo-based freight and shipping business operating under the tagline “We are neutral”. The advertisement does not provide further company details.
Qualifications & Experience
- Experience in customer service within the freight forwarding or logistics industry
Key Responsibilities
- Respond promptly and professionally to customer inquiries
- Prepare and submit accurate freight quotations
- Follow up on quotations to secure bookings and develop new business opportunities
- Build and maintain strong relationships with customers
- Coordinate with internal teams and overseas agents to ensure smooth shipment execution
- Provide customers with regular shipment updates and address concerns in a timely manner
- Ensure all shipment documentation and customer records are accurate and up to date
- Deliver excellent customer service from booking confirmation through to shipment completion
Required Skills
- Strong communication, interpersonal and customer relationship management skills
- Ability to manage multiple tasks in a fast-paced environment
Salary & Benefits
The advertisement does not list salary or benefit details.
How to Apply
Interested candidates should send their CV to careers@masterconsol.com.
Important Notes
- Closing date: 10 November 2026