Job Overview
Accqua Global Services (AGS) is hiring a Team Lead – Insurance Operations Support in Colombo. The role acts as the single point of contact for the client’s policy servicing queries and manages the Operations Support team.
Position Details
- Job Title: Team Lead – Insurance Operations Support
- Employer: Accqua Global Services (Pvt) Ltd
- Location: Colombo 2
Organization Overview
Accqua Global Services (AGS) is a finance, accounting and back-office solutions provider for leading insurance companies across the Middle East. For over the years, AGS has been the trusted outsourcing partner to the GCC’s largest publicly listed insurers, delivering end-to-end finance operations, technical insurance accounting and insurance process support.
Qualifications & Experience
- 2-3 years in Customer Service, Policy Operations or Claims Servicing of an insurance company
- Or equivalent customer-service experience from a leading service establishment
Key Responsibilities
- Act as single point of contact (SPOC) for the client’s policy servicing queries
- Coordinate daily communication and resolve queries and disputes with the client
- Monitor turnaround-time (TAT) compliance against agreed service levels
- Allocate tasks and manage workload across the Operations Support team
- Route first-level queries and escalations to the right specialist
Required Skills
- Computer savvy, with a good understanding of basic ERP functionalities
- Strong coordination, communication and problem-solving skills
Salary & Benefits
The advertisement does not list salary or benefits details.
How to Apply
Send your CV to hr-admin@accquaglobal.com, stating “Insurance” in the subject line.
Important Notes
- Closing date: 10 November 2026