Job Overview
Siddhalepa Ayurveda Health Resort in Wadduwa is seeking a German Translator cum Guest Relations Officer to translate for German-speaking guests and deliver a pleasant guest experience.
Position Details
- Job Title: German Translator cum Guest Relations Officer
- Employer: Siddhalepa Ayurveda Health Resort
- Location: Wadduwa, Kalutara District
- Reference: No. S/HR/479
Organization Overview
Backed by a 200-year-old heritage in Ayurveda practice, the Siddhalepa Ayurveda Health Resort and Spa offers a wide range of authentic treatment packages. It is an Ayurveda resort in Sri Lanka offering a holistic experience, and is part of the Hettigoda Group.
Qualifications & Experience
- Proficiency in the German language, supported by a qualification from a recognized institution
- 2-3 years of experience in a hotel or hospitality environment would be an added advantage
- Good computer literacy and proficiency in MS Office applications
Key Responsibilities
- Translate documents and facilitate effective communication between German-speaking guests and the resort team
- Accompany guests on external visits and activities, providing translation assistance and ensuring a pleasant guest experience
- Maintain and regularly update the guest database, ensuring the accuracy and confidentiality of guest information
- Maintain regular communication with guests through follow-up calls and messages to ensure guest satisfaction
- Promote paid guest activities, excursions, and other resort services to enhance guest engagement and generate additional revenue
- Encourage guests to share feedback and online reviews across relevant review platforms
- Build and maintain positive relationships with guests, addressing their inquiries and coordinating with relevant departments to resolve concerns promptly
Required Skills
- Excellent verbal and written communication skills, with the ability to communicate effectively in German and English
- An outgoing, friendly, and professional personality with strong interpersonal and guest relationship management skills
- Good organizational skills, with the ability to manage multiple responsibilities effectively
- A customer-oriented attitude with a strong commitment to guest satisfaction and service excellence
Salary & Benefits
The advertisement does not list the salary or benefits.
How to Apply
Forward your CV with a recent passport size photograph, including 02 work related referees, within 07 days of this advertisement by email to jobs@siddhalepa.com, quoting the reference No. S/HR/479. Postal address: Group Human Resources Manager, Hettigoda Group, No. 33/3, Sri Dharmarama Road, Ratmalana.
Important Notes
- Closing date: 9 November 2026