Front Office Associate (Jungle Beach) – Uga Resorts
Job Overview
Uga Resorts is seeking a service-oriented and professional Front Office Associate to join its Front Office Team at Jungle Beach in Trincomalee, Sri Lanka. This opportunity is ideal for hospitality professionals who are passionate about guest service, hotel operations, and creating memorable experiences for guests.
The selected candidate will support daily front office activities, assist with guest check-ins and check-outs, manage reservations, coordinate room allocations, and ensure a welcoming and seamless guest experience in a luxury resort environment.
Position Details
Job Title: Front Office Associate (Jungle Beach)
Company: Uga Resorts
Job Category: Hotel & Tourism, Customer Service & BPO, Private Jobs
Job Location: Trincomalee District, Sri Lanka
Work Location: Jungle Beach, Trincomalee
Employment Type: Full-Time
Industry: Hospitality, Luxury Hotels, Tourism, and Resort Operations
Organization Overview
Uga Resorts is a Sri Lankan luxury hospitality brand offering distinctive resort and villa experiences across the country. Its portfolio includes properties such as Uga Ulagalla in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala, and Uga Riva in Negombo.
The company focuses on personalized hospitality, exceptional guest service, and experiences inspired by Sri Lanka’s natural beauty, culture, and landscapes. Uga Resorts aims to deliver memorable stays through service excellence, attention to detail, and a commitment to high hospitality standards.
Qualifications & Experience
- A minimum of 1–2 years of proven experience in front office operations or a similar position is preferred.
- Previous experience in a luxury resort, boutique hotel, or recognized hospitality establishment will be an advantage.
- A diploma or professional qualification in Hotel Management, Hospitality Management, or a related field.
- Practical knowledge of guest check-in and check-out procedures, reservations, room allocation, and billing.
- Experience in handling guest inquiries, requests, and service-related concerns professionally.
- Candidates should demonstrate a strong commitment to guest satisfaction and service excellence.
- The ability to coordinate with different hotel departments to ensure smooth daily operations is essential.
Key Responsibilities
- Support the daily operations of the front office and ensure efficient service delivery.
- Welcome guests professionally and assist with check-in and check-out procedures.
- Handle reservations, room allocations, guest billing, and related front office documentation.
- Respond to guest inquiries, requests, and concerns in a courteous and timely manner.
- Deliver personalized guest service to create positive and memorable experiences.
- Coordinate with housekeeping and other departments to ensure rooms and services are ready for guests.
- Maintain accurate guest records and follow established hotel procedures.
- Support the implementation of service standards and operational policies.
- Work collaboratively with the Front Office Team to maintain smooth operations.
- Represent Uga Resorts through professional conduct, attention to detail, and a commitment to hospitality excellence.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and guest relationship management skills.
- Friendly, confident, professional, and welcoming personality.
- Good organizational skills and attention to detail.
- Ability to manage multiple tasks in a busy hospitality environment.
- Strong teamwork and coordination skills.
- Ability to communicate effectively with guests from diverse backgrounds.
- Problem-solving skills and the ability to handle guest concerns professionally.
- Good time management and a service-oriented mindset.
- Commitment to maintaining high standards of professionalism and guest satisfaction.
Salary & Benefits
- Competitive remuneration package based on qualifications and experience.
- Opportunity to work with a recognized Sri Lankan luxury hospitality brand.
- Supportive and professional working environment.
- Opportunities for career development in hotel and resort operations.
- Exposure to luxury hospitality standards and personalized guest service.
- Opportunity to contribute to a team committed to delivering exceptional guest experiences.
Specific salary details and additional benefits will be communicated by the employer during the recruitment process.
How to Apply
Interested and qualified candidates are invited to submit their updated CV to the Uga Resorts Talent Acquisition Team.
Email: hr-jb@ugaresorts.com
Email Subject: Front Office Associate
Applicants should mention “Front Office Associate” in the subject line of their email.
Please highlight your relevant front office experience, hospitality qualifications, guest service skills, and previous experience in hotel or resort operations in your CV.
Important Notes
- The position is based at Jungle Beach, Trincomalee, Trincomalee District, Sri Lanka.
- Candidates with 1–2 years of relevant front office experience are preferred.
- A diploma or professional qualification in Hotel Management or a related field is expected.
- Previous experience in luxury hotels, boutique resorts, or similar hospitality environments will be an advantage.
- Applicants should demonstrate excellent communication, teamwork, and guest service skills.
- Shortlisted candidates may be contacted by the Talent Acquisition Team to arrange an introductory call.
- Only candidates who meet the relevant requirements should apply.