Job Overview
Essilor Lanka (Pvt) Ltd, a leading manufacturer and provider of spectacle lenses, is seeking a motivated, customer-focused and energetic individual to join its team as a Customer Service Assistant / Executive in Colombo 10.
Position Details
- Job Title: Customer Service Assistant / Executive
- Employer: Essilor Lanka (Pvt) Ltd
- Location: No. 51/1, Norris Canal Road, Colombo 10
Organization Overview
Essilor Lanka (Pvt) Ltd is a leading manufacturer and provider of spectacle lenses.
Qualifications & Experience
- G.C.E. Ordinary Level and Advanced Level qualifications
- Good communication skills in Sinhala and English; proficiency in Tamil would be an added advantage
- Good computer literacy and the ability to maintain accurate records
- Previous experience in customer service, sales coordination, or a similar role will be an added advantage
Key Responsibilities
- Respond promptly and professionally to customer inquiries received via telephone, email, WhatsApp and other communication channels
- Provide accurate information regarding products, services, order status and delivery arrangements
- Coordinate with the Sales, Stores, Production and other relevant departments to address customer requirements
- Handle customer complaints and service-related issues professionally, ensuring timely follow-up and resolution
- Maintain accurate customer records, correspondence and other relevant documentation
- Support daily customer service operations and administrative activities
- Follow company policies, procedures and service standards while maintaining customer confidentiality
- Contribute to continuous improvements in customer satisfaction and service quality
Required Skills
- Strong interpersonal, coordination and problem-solving skills
- A customer-oriented attitude with a pleasant personality and a professional approach
- Ability to work independently as well as collaboratively within a team
- Willingness to learn, take responsibility, and work towards achieving team objectives
Salary & Benefits
The advertisement does not list the salary or benefits.
How to Apply
Interested candidates are invited to send their CVs, including contact details of two non-related referees, to lahiru.c@essilorlanka.com.
Important Notes
- Closing date: 9 November 2026