Job Overview
HealthRecon Connect is seeking an experienced CoE Lead / Senior Manager – RCM Operations to lead end-to-end Revenue Cycle Management operations for a growing portfolio of US healthcare clients. This is a growth position supporting business expansion, operational excellence and client portfolio development. The role will drive financial performance, process optimization, technology adoption, client satisfaction and leadership development while ensuring consistent delivery of quality, compliance and contractual performance standards across assigned operations.
Position Details
- Position: CoE Lead – AVP / Senior Manager II – RCM Operations (Sri Lanka)
- Company: HealthRecon Connect
- Locations: Colombo and Kandy (Colombo District / Kandy District)
- Work arrangement: Hybrid (minimum 3 days per week in the office)
- Work hours: 07:00 PM – 04:00 AM IST (occasional flexibility in shift timings required to support client/business deliverables as needed)
- Department: Operations. Employment type: Full-time
Organization Overview
HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines. It is an equal-opportunity employer and says it is committed to an inclusive workplace.
Qualifications & Experience
- 12+ years in business/RCM operations, including 8+ years in US healthcare RCM and at least 4 years in a senior managerial role
- Bachelor’s degree or relevant professional qualification required; a Master’s in Business Management and Lean/Six Sigma, PMP or equivalent certifications are advantageous
- Experience supporting hospitals/health systems, physician practices and laboratories, with knowledge of commercial, Medicare, Medicaid and managed-care payers
Key Responsibilities
- Lead RCM operations: oversee end-to-end RCM delivery for healthcare clients, ensuring client SLAs, productivity, quality and operational KPIs are achieved
- Drive operational excellence: standardize processes, monitor performance, resolve operational bottlenecks and drive continuous improvement initiatives
- Manage financial performance: optimize workforce planning, resource utilization, productivity, operating costs and portfolio profitability
- Ensure compliance and quality: maintain HIPAA, CMS, payer-specific and applicable regulatory compliance, safeguard PHI and ensure audit readiness
- Drive transformation and automation: partner with technology and solutions teams to implement RCM improvements, automation and scalable operational solutions
- Manage client relationships: lead client governance, performance reviews and escalations while ensuring service delivery aligns with client expectations
- Develop high-performing teams: build leadership capability, coach teams, strengthen talent pipelines and drive accountability and performance
- Support business growth: partner with sales and client success teams to strengthen client retention, expand existing portfolios and support new business opportunities
Required Skills
- RCM expertise: strong end-to-end US healthcare RCM knowledge, including patient access, coding, claims, AR, denials, appeals and payment posting
- Operational leadership: proven experience managing large-scale RCM teams across multiple geographies, including offshore and onshore operations
- Compliance and industry knowledge: strong understanding of US healthcare reimbursement, HIPAA, PHI protection and applicable regulatory requirements
- Business and performance management: demonstrated analytics, financial performance, cost optimization, workforce planning and process improvement skills
- Technology and client management: familiarity with EHR/EMR, practice management systems, clearinghouses and automation tools, supported by strong client communication and stakeholder management skills
- Strong people leadership and team development capabilities
Salary & Benefits
The advertisement does not list salary or benefits. It describes a fast-growing, multi-geography organisation with a hybrid operating model and flexibility.
How to Apply
Apply through the HealthRecon Connect careers website by selecting the relevant vacancy and clicking Apply Now. Applications without a CV will not be considered. Due to the high volume of applications, only shortlisted candidates will be contacted.
Important Notes
- Closing date: 2 November 2026 (Topjobs listing date; the advertisement does not print a closing date)
- Please review the workweek, shift details and other job requirements carefully before applying