Job Overview
PL.MTT. Muthukaruppan Chettiar Jewellers (Pvt) Ltd, a leading and growing jewellery group in Sri Lanka, is seeking a highly experienced, results-driven and dynamic Senior Manager (Branch Operations) to lead branch operations, drive business growth and ensure exceptional customer service and operational excellence.
Position Details
- Job Title: Senior Manager – Branch Operations
- Employer: PL.MTT. Muthukaruppan Chettiar Jewellers (Pvt) Ltd
- Location: Colombo 07
Organization Overview
PL.MTT. Muthukaruppan Chettiar Jewellers is a jewellery group operating in Sri Lanka (established 1937).
Qualifications & Experience
- Degree or professional qualification in Marketing, Management, Finance, or a related field
- Minimum 5 years of experience in management/branch operations roles
- Strong understanding of branch financial performance, expenses, budgets, and corrective actions
- Proven track record in managing branch teams and achieving business targets
- Previous experience in jewellery, retail, banking, finance, or related service sectors would be an advantage
- Age requirement: 40-50 years
Key Responsibilities
- Provide strategic leadership and oversee the overall operations and performance of the branch, ensuring alignment with the organization’s business objectives
- Take full responsibility for branch sales, revenue generation, profitability, and achievement of business targets and KPIs
- Develop and execute new business strategies to drive sustainable growth, increase market share, and strengthen the competitive position
- Monitor and manage the financial performance, including revenue, expenses, profitability, budgets, and key financial indicators, taking corrective action where required
- Lead, motivate, and develop branch teams to maximize productivity, performance, and achievement of individual and organizational objectives
- Build and maintain strong relationships with key customers, corporate clients, business partners, and other stakeholders to support customer retention and business growth
- Identify and capitalize on new business opportunities through effective sales, marketing, networking, and business development initiatives
- Ensure a consistently high level of customer service and implement initiatives to improve customer satisfaction, loyalty, and overall customer experience
- Establish branch meetings and review sales results regularly, identifying gaps and implementing timely corrective and improvement measures
- Work closely with Head Office and other departments to ensure effective coordination, communication, resource allocation, and smooth execution of business initiatives
- Maintain strong internal controls and ensure strict adherence to company policies, procedures, audit requirements, compliance and operational standards
Required Skills
- Smart leader with strong leadership qualities, communication, decision-making, problem-solving and analytical and performance management skills
- High-level customer service and relationship building skills
- Responsibility for sales, revenue, profitability, budgets, KPIs, and targets
Salary & Benefits
The advertisement does not list the salary amount. It highlights an attractive salary package, performance-based commission, career opportunities, and a challenging and rewarding senior management position within a well-established organization.
How to Apply
Interested candidates are invited to send their updated CV to hr@plmtt.com.
Important Notes
- Closing date: 9 November 2026