Job Overview
Shanti Travel is hiring an Operations Assistant in Colombo to strengthen its operations and logistics team. The role provides day-to-day support in managing client files and monitoring on-site services to ensure smooth operations and a high level of service quality. The starting date is November 2026.
Position Details
- Position: Operations Assistant
- Company: Shanti Travel
- Location: Colombo, Colombo District
- Starting date: November 2026
Organization Overview
Shanti Travel is a French Destination Management Company (DMC) based in Asia, specializing in tailor-made travel experiences across Asia. Since 2005, it has been creating authentic and responsible travel experiences for travelers seeking discovery, connection and meaningful journeys.
Qualifications & Experience
- This is an entry-level position for applicants without prior professional experience (school leavers)
Key Responsibilities
Daily operations follow-up
- Monitor day-to-day operations
- Participate in the verification of sold client files
- Assist with the logistical organization of client transfers and transportation
- Check daily that all services planned for ongoing trips are running smoothly (drivers, hotels, guides)
Preparation of files prior to travelers’ arrival
- Support the preparation and formalization of travel programs and roadbooks for travelers
- Review upcoming client files in compliance with deadlines
- Prepare travel document packs to be shared with local service providers
- Participate in logistical coordination between the different departments
Logistical and administrative support
- Update information in the internal ERP system
- Support the team in managing unforeseen situations and operational issues
- Contribute to the deployment and follow-up of sustainability-related initiatives within the office
- Provide support to the sales/finance manager’s team on selected tasks related to sales/accounts (for example, urgent action requests in the ERP system or other sales/accounts-related activities)
Required Skills
- Fluent in English (spoken and written)
- Ambitious, enthusiastic and proactive, with a strong passion for the travel industry
- Able to work effectively under pressure, particularly during peak seasons
- Good computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
Salary & Benefits
- Approximately LKR 40,000 per month, negotiable
- Experience in a multinational working environment
- Medical insurance upon confirmation
- State-of-the-art training on inbound tour operations, the tourism industry and destinations
- Occasional complimentary trips to discover the destination, depending on business needs
How to Apply
Apply through the online application link provided on this listing. For further questions, contact hr@shantitravel.com.
Important Notes
- Closing date: 9 November 2026
- Expected start: November 2026