Front Office Manager (Uga Ghiri)

Front Office Manager (Uga Ghiri) – Uga Resorts

Job Overview

Uga Resorts is seeking an experienced and service-oriented Front Office Manager to join its team at Uga Ghiri in Ella, Sri Lanka. This opportunity is ideal for hospitality professionals with proven experience in front office operations, guest relations, team leadership, and hotel management.

The successful candidate will lead the front office team, oversee daily reception and guest service operations, maintain high service standards, and ensure memorable guest experiences. The role requires strong leadership, effective communication, and a commitment to delivering exceptional hospitality.

Position Details

Job Title: Front Office Manager

Company: Uga Resorts

Job Category: Hotel & Tourism, Management, Private Jobs

Job Location: Badulla District, Sri Lanka

Work Location: Uga Ghiri, Ella

Employment Type: Full-Time

Industry: Hospitality, Luxury Hotels, Guest Relations, and Resort Management

Organization Overview

Uga Resorts is a Sri Lankan luxury hospitality brand offering distinctive resort and villa experiences across the country. Its portfolio includes Uga Ulagalla in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala, Uga Ghiri in Ella, and other luxury properties.

The company focuses on personalized hospitality, exceptional guest experiences, and service excellence inspired by Sri Lanka’s natural beauty and cultural heritage. Its front office teams play a vital role in welcoming guests, coordinating resort services, and maintaining the high standards associated with luxury hospitality.

Qualifications & Experience

• A minimum of 2–3 years of proven experience as a Front Office Manager or in a similar front office supervisory role, preferably in a luxury hotel or boutique resort.
• A diploma or professional qualification in Hotel Management, Hospitality Management, or a related field.
• Practical experience managing reception operations, guest relations, reservations, and front office administration.
• Proven ability to lead, motivate, and develop front office employees.
• Experience handling guest feedback, resolving complaints, and maintaining service quality.
• Strong knowledge of hotel front office procedures and hospitality service standards.
• Excellent communication and interpersonal skills.
• Experience in luxury hospitality or resort operations will be an advantage.

Key Responsibilities

• Lead and supervise the front office team to ensure efficient daily operations.
• Oversee guest arrivals, departures, reception services, and front office administration.
• Ensure guests receive a warm welcome and personalized service throughout their stay.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Maintain high standards of service quality, professionalism, and guest satisfaction.
• Coordinate with housekeeping, food and beverage, reservations, and other departments to ensure smooth operations.
• Manage staff schedules, allocate duties, and monitor employee performance.
• Train, coach, and develop front office team members to improve service delivery.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Ensure front office procedures and resort policies are consistently followed.
• Support effective communication between guests, employees, and resort management.
• Contribute to operational efficiency and the achievement of the resort’s hospitality objectives.

Required Skills

• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Outstanding customer service and guest relationship management skills.
• Effective problem-solving and complaint-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to coordinate effectively across hotel departments.
• Good decision-making and time management skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Professionalism, integrity, and a positive attitude.
• Commitment to service excellence and personalized guest experiences.

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Opportunity to work with a recognized Sri Lankan luxury hospitality brand.
• Supportive and professional working environment.
• Opportunities for career development in hotel and resort management.
• Exposure to luxury hospitality operations and high service standards.
• Opportunity to lead a team and contribute to memorable guest experiences.

Specific salary details and additional employment benefits will be communicated by the employer during the recruitment process.

How to Apply

Interested and qualified candidates are invited to submit their updated CV to the Uga Resorts recruitment team.

Email: careers@ugaresorts.com

Email Subject: Front Office Manager: Uga Ghiri

Applicants must mention “Front Office Manager: Uga Ghiri” in the subject line of their email.

Please highlight your hospitality qualifications, front office management experience, team leadership responsibilities, guest service expertise, and relevant professional achievements in your CV.

Important Notes

• The position is based at Uga Ghiri, Ella, Badulla District, Sri Lanka.
• Candidates should have 2–3 years of relevant experience as a Front Office Manager or in a similar role.
• A diploma or professional qualification in Hotel Management or a related field is expected.
• Previous experience in luxury hotels, boutique resorts, or similar hospitality establishments is preferred.
• Strong leadership, guest relations, communication, and operational coordination skills are essential.
• Shortlisted candidates may be contacted by the Talent Acquisition Team to arrange an introductory call.
• Applicants should ensure their CV clearly demonstrates their suitability for this front office management position.