Job Overview
Telappliant Ltd is looking for Customer Engagement Specialists to join its Colombo team. This is a hybrid role working UK hours, supporting customers and internal teams. It is a people-first team where both employee and customer experience genuinely matter, in the telecommunications space.
Position Details
- Job Title: Customer Engagement Specialist
- Employer: Telappliant Ltd
- Location: Colombo
- Work Arrangement: Hybrid
- Working Hours: UK hours (12.30pm to 9.30pm Sri Lanka time)
Organization Overview
Telappliant Ltd operates in the telecommunications space and is described in the advertisement as a growing and evolving business with a supportive and collaborative team.
Qualifications & Experience
The advertisement does not list specific educational qualifications or years of experience.
Key Responsibilities
- Handle customer enquiries by phone, email and webchat, establish initial requirements and respond within agreed SLA timescales
- Contact customers to answer queries and obtain any missing information
- Maintain accurate customer and sales admin records
- Support contract renewals, sales administration and the escalation of outstanding sales tickets
- Work closely with Sales, Customer Service and the Service Delivery team to make sure customer requirements are followed through
- Share key customer feedback internally and recognise potential opportunities that should be passed to the right team
- Help improve and streamline customer service, sales administration and engagement processes
- Use new tools and AI solutions to support more efficient ways of working across customer service and sales
Required Skills
- Fluent English with strong written and verbal communication skills
- A customer-first mindset and confidence communicating with customers by phone, email and webchat
- Good organisation and attention to detail
- The ability to multitask and manage different priorities
- A proactive mindset and the confidence to follow things through
- Confidence working across different teams
- An interest in improving processes and finding more efficient ways of working
- Confidence using digital systems and learning new tools, including AI-enabled solutions
- A willingness and eagerness to learn about the business, products and the telecoms industry
- The ability to work UK hours: 12.30pm to 9.30pm Sri Lanka time
Salary & Benefits
- Work alongside a supportive and collaborative team in a growing business
- Opportunity for long-term career development, further training and the chance to grow with the business
- The advertisement does not list salary details
How to Apply
To apply, please send your CV to hr@telappliant.com.
Important Notes
- Closing date: 10 November 2026